RETURN POLICY

Returns Made Simple! ✨

Not feeling the vibe with your new jewelry? No worries – we want you to love what you get!

You’ve Got Time: ⏰ 30 full days from when your package arrives to decide

Super Easy Return Process:

Option 1: DIY Online

  1. 💻 Log into your account
  2. 🔘 Click “Return This Item” in your order history
  3. 📝 Tell us why (helps us improve!)
  4. 🖨️ Print your return label (free for most returns!)
  5. 📦 Pack it up and send it back

Option 2: Email Us 📧 Just email support@trezoash.shop with:

  • Your order number
  • What you want to return
  • Why you’re returning it
  • We’ll walk you through everything!

What You Can Return:

✅ Good to Go:

  • Changed your mind about the style
  • Size doesn’t fit quite right
  • Color looks different than expected
  • Got it as a gift but not your taste
  • Quality concerns
  • Arrived damaged

❌ Sorry, Can’t Take These Back:

  • Earrings (hygiene rules!)
  • Custom or personalized pieces
  • Items that look worn or used
  • Stuff missing original packaging
  • Returns after 30 days

Return Rules (The Important Stuff):

Condition Requirements: 👀 Must look unworn (we can totally tell if it’s been worn!)
📦 Original packaging needed (boxes, pouches, etc.)
📜 Include certificates if we sent any
✨ No scratches or damage from use

What to Pack: 🎁 Original jewelry box or pouch
📋 Any certificates or cards
🧽 Cleaning cloths (if included)
🎀 Gift packaging (if you got it)

Return Shipping:

Free Return Shipping: 🆓 Defective or damaged items
🆓 Wrong items sent
🆓 Orders over $75 (change of mind)

You Pay Return Shipping: 💰 Change of mind returns under $75
💰 Size exchanges
💰 “Just didn’t like it” returns

Processing Timeline: 📅 We receive your return: Immediate email confirmation
🔍 Inspection time: 2-3 business days
💳 Refund processed: 5-7 business days after approval
📧 You get confirmation: Email when refund is sent

Exchanges vs. Returns: 🔄 Want a different size? We can exchange it!
🔄 Different color? Exchange if it’s in stock
🔄 Totally different item? Better to return and reorder

International Returns: 🌍 US customers only for easy returns
🌍 Original shipping isn’t refundable
🌍 Return shipping costs vary by location

Condition Check: 🔬 All returns get inspected when they arrive
🔬 Items with wear/damage might get partial refunds
🔬 Missing pieces will affect refund amount
🔬 Completely different condition? We might not accept it

Quick Tips: 💡 Take photos before wearing (in case of damage claims)
💡 Keep original packaging until you’re sure you love it
💡 Try on carefully to avoid scratching
💡 Check sizing guides before ordering

Need Help? Our team is super friendly and here to help with any return questions! Hit us up at support@trezoash.shop 💌