Let’s Chat! We’re Here for You 💬✨

The Squad That Has Your Back 👥 Our customer service team isn’t just here to process orders – we’re your jewelry besties who genuinely want to help you find your perfect piece! Got questions? Concerns? Just want to chat about jewelry? We’re SO here for it!

📧 Email Us (Most Popular!) support@trezoash.shop

Response Time Goals:

  • Standard questions: Within 4 hours ⚡
  • Urgent stuff: Within 1 hour 🚨
  • Order issues: ASAP (seriously!) 🏃‍♀️
  • Just chatting: When we have a coffee break ☕

💬 Live Chat (For the Impatient Queens) Hit that chat bubble on our website! Available:

  • Monday-Friday: 9 AM – 8 PM EST
  • Saturday: 10 AM – 6 PM EST
  • Sunday: 12 PM – 5 PM EST

Perfect for:

  • “Is this still in stock??”
  • “Help me choose between these two!”
  • “My package tracking looks weird”
  • “OMG this is so pretty but will it match my outfit?”

📱 Social Media DMs Slide into our DMs! We actually check them:

  • Instagram: @trezoash.shop (quickest response!)
  • TikTok: @trezoash (for the Gen Z vibes)
  • Facebook: @TrezoashJewelry (for the Facebook moms)

What We Can Help You With 🤝

📦 Order Stuff

  • Where the heck is my package?
  • Can I change my address? (Maybe, if we catch it in time!)
  • I ordered the wrong size 😭
  • Rush my order please!
  • Tracking numbers that make no sense

💍 Product Questions

  • Will this look good on me?
  • What size should I get?
  • Is this real silver/gold?
  • How do I take care of this?
  • Can you style this for me?
  • Do you have this in other colors?

💔 Problem Solving

  • My jewelry arrived damaged
  • This doesn’t look like the picture
  • I’m having website issues
  • Payment problems
  • Quality concerns
  • Return/exchange help

✨ Personal Shopping Service Can’t decide? Let us help!

  • Style consultation via email/chat
  • Personalized recommendations
  • Gift suggestions for friends/family
  • Trend advice and styling tips
  • Size and fit guidance
  • Color matching help

🎯 Quick Response Categories

🚨 URGENT (Reply ASAP)

  • Package never arrived
  • Damaged items
  • Payment charged twice
  • Order cancellation requests
  • Website security concerns

⚡ FAST (Reply within 2-4 hours)

  • Order status questions
  • Size/style exchanges
  • General product questions
  • Shipping timeline inquiries
  • Account issues

💌 STANDARD (Reply within 4-8 hours)

  • Style advice
  • Care instructions
  • General compliments (we love these!)
  • Feedback and suggestions
  • Partnership inquiries

Our Communication Style 🗣️ We talk like real people, not robots! Expect:

  • Actual helpful answers (not copy-paste responses)
  • Friendly tone (with appropriate emojis, obviously)
  • Honest advice (even if it means you don’t buy something)
  • Follow-up to make sure you’re happy
  • Genuine care about your experience

International Babes 🌍 While we primarily ship to the US, we still love our international followers:

  • Styling advice via social media
  • General product questions via email
  • Future shipping updates (we’re working on it!)
  • Currency and sizing conversions

Business Hours & Response Times ⏰

Email Support Hours:

  • Monday-Friday: 8 AM – 9 PM EST
  • Saturday: 9 AM – 7 PM EST
  • Sunday: 10 AM – 6 PM EST

Live Chat Hours:

  • Monday-Friday: 9 AM – 8 PM EST
  • Saturday: 10 AM – 6 PM EST
  • Sunday: 12 PM – 5 PM EST

After Hours:

  • Emails still come in (we just reply the next day)
  • Social media monitoring continues
  • Emergency issues get escalated to management

Special Circumstances 🆘

Holiday Hours:

  • Posted on website and social media
  • Extended hours during Black Friday/Cyber Monday
  • Limited hours during major holidays
  • Auto-replies when we’re closed

High Volume Times:

  • Valentine’s Day season
  • Holiday shopping periods
  • Major sale events
  • Back-to-school season

Contact Methods by Issue Type 📋

📧 Email for:

  • Detailed questions requiring photos
  • Return/refund requests
  • Order modifications
  • Bulk/wholesale inquiries
  • Press and partnership requests

💬 Live Chat for:

  • Quick product questions
  • Real-time order tracking help
  • Immediate sizing advice
  • “Should I buy this?” decisions
  • Website navigation help

📱 Social Media for:

  • Style inspiration requests
  • General brand questions
  • Sharing your photos with us
  • Following new arrivals
  • Community discussions

Team Introductions 👋

Sarah – Head of Customer Happiness “I’m the one who makes sure everyone leaves happy! Jewelry obsessed since I was 12. Ask me anything about trends!”

Mike – Shipping & Order Specialist
“Package detective by day, jewelry enthusiast by night. I’ll find your order faster than you can say ‘where’s my tracking?'”

Jessica – Style Consultant “Former personal shopper, current jewelry matchmaker. I live for helping people find their signature pieces!”

Alex – Problem Solver Extraordinaire “If something’s wrong, I’ll make it right. Quality issues, damaged packages, wrong orders – I’ve got you covered!”

Feedback Welcome! 📝 We actually want to know what you think:

  • How did we do with your order?
  • What can we improve?
  • New product suggestions?
  • Website functionality feedback?
  • Overall experience reviews?

Pro Tips for Faster Service ⚡

  • Include your order number in emails
  • Attach photos for quality/damage issues
  • Be specific about what you need
  • Check spam folder for our replies
  • Follow us on social for instant updates

Our Promise 💕 We’re not satisfied until you’re completely happy with your experience. Whether it’s finding the perfect piece, fixing a problem, or just chatting about jewelry trends – we’re here for you!

Hit us up anytime at support@trezoash.shop 💌