Sometimes things go wrong – packages get damaged, wrong items get sent, or the quality just isn’t what you expected. We’ve got your back!

When We’ll Totally Refund You:

Our Bad: 😬 Wrong item sent (we mixed up your order)
📦 Arrived damaged (shipping can be rough sometimes)
🔍 Quality issues (doesn’t match what we showed online)
💎 Missing stones or broken parts
🏷️ Not as described (significantly different from listing)

Quality Problems: 🔸 Broken clasps or chains
🔸 Tarnishing right out of the box
🔸 Loose settings
🔸 Color way off from photos
🔸 Size completely wrong

How to Get Your Money Back:

Step 1: Hit Us Up Quick! 📧 Email us within 7 days at support@trezoash.shop
📱 Include your order number
📸 Send photos of the issue (super helpful!)
💬 Tell us what’s wrong

Step 2: We Check It Out 👀 We’ll review your case within 24-48 hours
✅ If it’s our fault, instant approval!
📦 We’ll send you a prepaid return label

Step 3: Send It Back 📮 Pack it up safely (original packaging preferred)
🎁 Include any accessories or certificates
📦 Use our prepaid label
⏰ Get it back to us within 30 days

Step 4: Get Your Money! 💰 We process refunds within 3-7 business days
💳 Money goes back to however you paid
📧 You’ll get email confirmation

What We Need for Returns: ✨ Original condition (no signs of wear)
✨ All packaging and accessories

✨ Return authorization number
✨ Within 30 days of delivery

Refund Timeline: ⚡ PayPal: 1-3 business days
⚡ Credit cards: 3-5 business days
⚡ Debit cards: 5-7 business days
⚡ Bank transfers: 7-10 business days

What’s NOT Refundable: ❌ Custom/personalized jewelry (unless we messed up)
❌ Earrings (hygiene reasons – sorry!)
❌ Items you wore and then decided you didn’t like
❌ Damage from normal wear
❌ Returns after 30 days

International Returns: 🌍 We cover return shipping for defective items
🌍 You pay return shipping for change-of-mind
🌍 Customs fees might apply

Super Quick Resolution: 🚀 Live chat for urgent issues
🚀 Same-day responses during business hours
🚀 Photo verification speeds up the process

Our Promise: If something’s wrong and it’s our fault, we’ll make it right – guaranteed! We inspect everything before shipping, but sometimes stuff happens during the long journey from China to your door.

Got questions? support@trezoash.shop is always here! 💌