The Legal Stuff (But Like, Friendly) ⚖️😊

Hey there! We know nobody actually enjoys reading terms of service, so we tried to make this as painless as possible. By shopping with TREZOASH.SHOP, you’re agreeing to these terms. Don’t worry – we kept it fair and reasonable!

SECTION 1 – WHO CAN SHOP WITH US 👥

Age Requirements You gotta be at least 18 to make purchases, or have a parent/guardian’s permission if you’re 13-17. If you’re under 13, sorry babe – come back when you’re older! (But you can totally browse and add things to your wishlist) 👶

Account Responsibility
If you create an account:

  • Keep your login info secret (like, actually secret)
  • Don’t let your little sibling use your account
  • Tell us if someone hacks your account
  • Be honest with your info (fake addresses = delayed packages!)
  • Only use the account for yourself

Playing Nice Use our website like a decent human:

  • Don’t try to hack us (seriously, we have security measures)
  • No spam or fake reviews
  • Don’t copy our content without permission
  • Be respectful in reviews and messages
  • Follow basic internet etiquette

SECTION 2 – PRODUCTS & ORDERING 🛍️

Product Info We try super hard to show accurate photos and descriptions, but:

  • Colors might look different on your screen vs. real life
  • Jewelry pieces can have natural variations (that’s part of the charm!)
  • We reserve the right to fix obvious errors (like if we accidentally list something for $1)
  • Product availability changes constantly
  • Pre-order items have different timelines

Pricing & Availability

  • All prices are in US Dollars
  • Prices can change without notice (but your order locks in the price you paid)
  • Limited quantities mean first come, first served
  • Sale prices have expiration dates
  • We can limit how many items you buy (no hoarding during sales!)

Order Acceptance Just because you place an order doesn’t mean we have to accept it:

  • We might cancel orders that seem fraudulent
  • Inventory issues could force cancellations
  • Payment problems might delay or cancel orders
  • We’ll always email you if something’s up with your order

Order Modifications

  • Changes/cancellations within 24 hours (with 5% processing fee)
  • After 24 hours, you’ll need to wait for delivery and do a return
  • Rush orders might not be changeable at all
  • International orders are harder to modify

SECTION 3 – PAYMENT TERMS 💳

Payment Methods We accept lots of payment types, but:

  • Payment must be completed within 30 minutes of starting checkout
  • Failed payments = automatic order cancellation
  • Buy now, pay later options have their own terms and conditions
  • International cards might have extra fees from your bank
  • We don’t accept cash, checks, or cryptocurrency

Payment Processing

  • We charge your card immediately when you place the order
  • Pre-authorization holds might appear before final charges
  • Refunds go back to your original payment method
  • Processing fees and return shipping aren’t refundable
  • Chargebacks make us sad (email us first if there’s a problem!)

Pricing Accuracy

  • The price at checkout is what you pay
  • Obvious pricing errors can be cancelled
  • Sale prices are only valid during the sale period
  • Bulk discounts apply automatically at checkout
  • International customers might pay additional duties/taxes

SECTION 4 – SHIPPING & DELIVERY 📦

Shipping Locations

  • We ship from Shenzhen, China to US addresses
  • All 50 states are covered
  • PO Boxes are fine for most orders
  • Military addresses (APO/FPO) aren’t available yet
  • International expansion coming soon!

Processing & Ship Times

  • 2-4 business days processing (we’re checking quality!)
  • Shipping times are estimates, not guarantees
  • Holidays and busy seasons might add delays
  • Custom orders take longer
  • Weather and customs can cause delays beyond our control

Delivery Requirements

  • Orders over $200 require adult signature
  • Accurate address is YOUR responsibility
  • We’ll try to contact you if there’s an address issue
  • Missing packages must be reported within 30 days
  • Delivery to wrong address due to your error isn’t our fault

Risk of Loss

  • Once the package leaves China, it’s technically your responsibility
  • BUT we include insurance and will help with lost packages
  • Customs delays aren’t our fault, but we’ll help track
  • Severe weather delays happen sometimes
  • We’ll work with you on any delivery issues

SECTION 5 – RETURNS & REFUNDS 🔄

Return Policy Summary

  • 30 days from delivery
  • Unworn condition only
  • Original packaging required
  • Return authorization needed
  • You pay return shipping unless it’s our fault

Refund Processing

  • 3-7 business days after we inspect the return
  • Refunds go to original payment method
  • Processing fees aren’t refundable
  • Partial refunds for damaged returns
  • Store credit available as alternative

Non-Returnable Items

  • Earrings (hygiene rules)
  • Custom/personalized jewelry
  • Items damaged by you
  • Items missing original packaging
  • Returns after 30 days

Quality Guarantee We stand behind our jewelry quality:

  • Manufacturing defects are always covered
  • Significant quality issues get immediate replacement
  • Damage during shipping is our responsibility
  • Wrong items sent are our fault

SECTION 6 – INTELLECTUAL PROPERTY 📸

Our Content Everything on our website belongs to us:

  • Product photos and descriptions
  • Website design and text
  • Logo and branding
  • Customer reviews (once you post them)
  • Video content and tutorials

Your Usage Rights You can:

  • Browse and shop on our website
  • Save images for personal reference
  • Share our content on social media (please tag us!)
  • Print pages for personal use

What You Can’t Do Don’t:

  • Copy our photos for your own business
  • Resell our images or descriptions
  • Use our content without permission
  • Remove watermarks or credit info
  • Pretend our content is yours

User-Generated Content When you post reviews, photos, or comments:

  • You give us permission to use them in our marketing
  • You confirm you have the right to post the content
  • You agree the content doesn’t violate anyone’s rights
  • We might feature your content on social media or our website

SECTION 7 – PRIVACY & DATA 🔒

Information We Collect

  • Order information (name, address, payment info)
  • Account details (email, password, preferences)
  • Website usage data (what you click, how long you browse)
  • Device information (phone/computer type, IP address)

How We Use Your Info

  • Process orders and provide customer service
  • Send order updates and shipping notifications
  • Improve our website and products
  • Send marketing emails (only if you opt in)
  • Prevent fraud and keep our site secure

Information Sharing We only share your info with:

  • Payment processors (PayPal, Stripe, etc.)
  • Shipping companies (so they can deliver your orders)
  • Email service providers (for order confirmations)
  • Analytics services (to improve our website)
  • Law enforcement (if legally required)

Your Privacy Rights

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Opt out of marketing emails
  • Ask questions about our privacy practices

SECTION 8 – LIABILITY & WARRANTIES ⚠️

Product Warranties We guarantee:

  • Products are as described on our website
  • Sterling silver is genuine .925 silver
  • Gold-plated items use real gold plating
  • Manufacturing defects will be fixed or refunded
  • Quality meets reasonable expectations for the price

What We Don’t Guarantee

  • Products will match your exact expectations
  • Jewelry will last forever with any type of care
  • Natural stone variations won’t occur
  • You’ll love everything you order
  • External factors won’t affect delivery

Liability Limits Our responsibility is limited to:

  • The purchase price of affected items
  • Replacement or refund for defective products
  • Reasonable efforts to resolve issues
  • Following our stated policies

What We’re Not Liable For

  • Indirect or consequential damages
  • Lost profits or business opportunities
  • Emotional distress (unless we’re really awful)
  • Issues beyond our reasonable control
  • Misuse of products after delivery

SECTION 9 – DISPUTE RESOLUTION ⚖️

Talk to Us First Before getting lawyers involved:

  • Email our customer service team
  • Give us a chance to fix the problem
  • Most issues can be resolved with good communication
  • We genuinely want to make you happy

Dispute Process If we can’t resolve things directly:

  1. Try informal negotiation first
  2. Consider mediation services
  3. Small claims court for appropriate matters
  4. Arbitration for larger disputes
  5. Court proceedings as last resort

Governing Law These terms are governed by:

  • US federal law for consumer protection
  • International commerce regulations
  • State laws where applicable
  • Industry standards and best practices

Class Action Waiver

  • Disputes must be resolved individually
  • No class action lawsuits
  • Arbitration is preferred for major disputes
  • Small claims court remains available

SECTION 10 – GENERAL TERMS 📋

Terms Updates We might update these terms occasionally:

  • Changes will be posted on our website
  • Major changes get email notification
  • Continued use means you accept the changes
  • Previous versions become invalid

Service Changes We reserve the right to:

  • Modify or discontinue products
  • Change pricing and promotions
  • Update website functionality
  • Alter shipping methods or areas

Severability If part of these terms becomes invalid:

  • The rest of the terms still apply
  • Invalid parts get modified to be legal
  • Overall intent and purpose remain the same

Complete Agreement These terms, plus our policies, represent our complete agreement. They override any previous agreements or understandings.

Contact for Legal Issues For legal questions or formal notices:

  • Email: support@trezoash.shop
  • Mark subject line “Legal Notice”
  • Include detailed information about the issue
  • Provide your contact information for follow-up

SECTION 11 – COMPANY INFO 🏢

Business Details

  • Company: Trezoash E-commerce Ltd.
  • Founded: 2020
  • Operations: International e-commerce
  • Fulfillment: Shenzhen, China
  • Registration: Properly registered and compliant

Contact Information

  • Primary: support@trezoash.shop
  • Business hours: Monday-Friday, 8 AM – 9 PM EST
  • Response time: Within 24 hours for standard inquiries
  • Emergency issues: Prioritized response

Effective Date These Terms of Service are effective as of [Current Date] and replace all previous versions.

Your Agreement By using our website or making a purchase, you acknowledge that you’ve read and agree to these Terms of Service.

Questions About These Terms? Email us at support@trezoash.shop – we’re happy to explain anything that’s confusing! We tried to make this as straightforward as possible, but legal stuff can still be weird sometimes. 😊

Remember: We’re real people running a business we care about. Most problems can be solved with honest communication, so don’t hesitate to reach out if something’s not right! 💕